Prerequisites
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Solid understanding of Microsoft Windows 2000 and Exchange
5.5 or Exchange 2000 (MCSE recommended).
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Ability to competently program at least one manufacturer¿s
telephone switching equipment (i.e., Cisco CallManager, NEC
NEAX 2000 or 2400, Avaya Definitiy series, etc.)
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Course Content
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Cisco Unified Communications for
System Engineer covers all of the topics necessary for installation,
configuration, operation and maintenance of a Cisco Unity 4.0
system in either a stand-alone voice mail or unified messaging
environment. UCSE provides best practice information for installation,
upgrades, and technical level system set up. Students completing
UCSE after UCSA will be well prepared for the Cisco Unity System
Engineer exam when it is released early this summer (03). This
5 day course consists of two student guides. The first guide
is Unified Communications for System Administration (UCSA) and
the second is titled Unified Communications for System Engineers.
Course Objectives
After completing this course the student should be able to:
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Given the hardware specification for a computer messaging
system of a stated capacity, determine the appropriate
platform to be used as well as the correct voice boards
that will meet the minimum hardware requirements for a
Cisco Unity system.
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Given a set of installation software components, select
the correct components, install the software following the
recommended installation sequence, and verify proper operation.
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Given an integration scenario with specific components,
choose the correct integration type and describe the steps
needed to complete the integration.
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Given a particular server type, be able to select the appropriate
type of Cisco Unity networking and subscriber to assure message
delivery, message transfer, and directory replication.
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Given a problem description and access to appropriate Cisco
Unity tools and utilities, describe and be able to use the
appropriate tools to address specific system maintenance,
diagnostics, troubleshooting, and reporting problems.
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Course Outline
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Course Introduction
Cisco Unified Communications System Hardware
Cisco Unified Communications System Software Installation
Cisco Unity Connection Overview
Cisco Unified Communications Integrations
Unified Communications Networking
Unified Communications Maintenance and Utilities
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Who Should Attend
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Channel Partner / Reseller, Customer,
Employee |
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