ACCMU (Administering Cisco CallManager and Unity) v1

CCNA required. Basic knowledge of the Windows 2000 operating system, TCP/IP, and IP telephony concepts is required. No router experience is required. You do not need to know Cisco's router command line interface. Some knowledge of IP is helpful, but it is not required.

In this five-day course, learn to add, move, change, and troubleshoot IP telephony devices. Learn to support IP phone users and identify network and server impact when administering changes. Configure the latest version of Cisco CallManager 4.1 on a Windows 2000 server platform with Cisco 7960 IP Phones, IP Softphones, and Catalyst® switches with in-line power. You'll cover everything in our CMBA course and Cisco's ACCM course, and you'll learn to configure and use Cisco's Unity application, a true unified messaging solution that allows users to integrate voice mail, e-mail, and fax messages into a single message store. In this course, integrate a Unity server with a CallManager deployment, and learn to add and delete subscribers, build a voice mail menu system and auto attendant, and set up outcall notification.

1. Cisco CallManager Basic Administration Introduction 2. Introducing Cisco CallManager 3. Identifying Cisco CallManager Cluster and Deployment Options 4. Identifying Cisco IP Telephony Endpoints 5. Configuring Cisco CallManager to Support IP Phones 6. Configuring Cisco IP Communicator 7. Using the Bulk Administration Tool 8. Configuring Basic Route Plans 9. Implementing Class of Control 10. Configuring Hunt Groups 11. Media Resources 12. Adding Users and Customizing User Features 13. Configuring User Features - Part 1 14. Configuring User Features - Part 2 15. Understanding Cisco Unity 16. Unified Communications Integrations 17. Understanding Cisco Unity Standard Features 18. Understanding Cisco Unity Standard User Features 19. Describing Optional Cisco Unity Features 20. Understanding Cisco Unity Express 21. Using Cisco Unity 22. Using the Cisco Unity Administrator 23. Setting Up Cisco Unity 24. Understanding Cisco Unity Global Subscribers 25. Understanding Cisco Unity Subscriber Accounts and Settings 26. Using Call Handlers and Interview Handlers 27. Monitoring Unified Cisco Communications Systems 28. Maintaining Unified Communications Systems 29. Reporting in Unified Communications Systems

PBX administrators, voice technicians, systems engineers, and database administrators who are installing, maintaining, and troubleshooting Cisco IP telephony products.